Terms and Conditions

1. Definitions

In these Terms, unless the context indicates otherwise:

• Account means the account created to access the Services.
• Additional Terms means any plan rules, promotional rules, order forms, quotations, guarantee rules, consent forms, campaign terms, or product-specific terms made available by iRainbow from time to time.
• AI Features means any artificial intelligence, chatbot, assistant, tutor, recommendation engine, automated marking, automated reporting, image generation, voice interaction, or similar functionality offered as part of the Services, including iRainbow Buddy and the AI Tutor.
• Applicable Law means the laws of the Republic of South Africa.
• Child or Learner means a person under the age of 18 years who uses or benefits from the Services.
• Content means all learning content, assessments, worksheets, activities, reports, videos, text, images, graphics, software code, data, curriculum structures, AI outputs, and other materials made available through the Services.
• Customer, you, or your means the person who registers an Account, purchases a package, or otherwise uses the Services, and includes a parent or legal guardian acting for a Child.
• Fair Usage means the usage limits, caps, throttles, queues, cooldowns and access rules that iRainbow sets and adjusts from time to time, in its sole discretion, to keep the Services safe, sustainable and available to all users. Fair Usage limits may differ per feature, per Membership, per Account, per Profile, per device, per day or per month, and may be changed at any time without prior notice.
• Fees means all subscription fees, activation fees, once-off fees, renewal fees, maintenance fees, add-on fees, upsell fees, and any other amounts payable to iRainbow.
• Free Bonus Feature means any feature, programme, benefit or reward that iRainbow makes available at no additional charge over and above the core educational content of your Membership, including (without limitation) the AI Features, the AI Tutor, iRainbow Create, the Rewards Club, Leaderboards, leaderboard prizes, Virtual Items and Virtual Currency. Free Bonus Features do not form part of the paid entitlement of any Membership, and no part of any Fee is attributable to any Free Bonus Feature.
• Household means a single family unit ordinarily living together under the same home and under the care of the same parent or legal guardian.
• Leaderboards means any ranking, scoreboard or competition surface in the Services on which a learner's progress is displayed relative to other learners.
• Lifetime Package means a once-off purchase marketed or sold by iRainbow as a lifetime package, lifetime licence, or similar product, whether sold online, in person, through malls, agents, campaigns, or any other approved sales channel.
• Membership means the package, plan, subscription, licence, or product purchased by you.
• Offline Version means any downloadable, installable, device-based, or offline-capable version of the Services.
• Privacy Policy means the iRainbow Privacy Policy, as amended from time to time.
• Profile means a learner profile created under an Account for a specific Child.
• Reward Voucher means a third-party retail voucher (currently a Takealot voucher) that may be issued under the Rewards Club.
• Rewards Club means the optional engagement programme described in clause 9C under which eligible learners may earn Reward Vouchers based on sustained learning activity.
• SAS Teachers Membership means a teacher or educator membership offered by iRainbow through SAS Teachers or a similar educator channel.
• Services means all products, software, platforms, features, content, support channels, and related services offered by iRainbow from time to time, including the website, web app, offline version, downloadable version, mobile applications, AI Features, reports, worksheets, video library, dashboards, teacher access, Leaderboards, rewards programmes, community features, and support communications.
• Success Guarantee means the conditional money-back academic improvement guarantee described in clause 15.
• Third-Party Services means any third-party payment processors, cloud providers, analytics providers, messaging providers, AI service providers, app stores, or other platforms integrated with the Services.
• Virtual Currency means any in-platform points, tokens or currency, including Stars, Creation Diamonds and Coins, however named.
• Virtual Items means any digital item obtainable in the Services, including avatar cosmetics, badges, trophies, certificates, streak items and similar items.

2. Who We Are and What We Provide

2.1 iRainbow is a digital education platform designed to support learning in selected grades, subjects, and curricula made available by us from time to time.

2.2 The Services may include, without limitation:

• web-based access through a browser
• offline or downloadable access on supported devices
• learning content, exercises, assessments, worksheets, reports, and other digital resources
• parent, learner, and teacher tools
• AI Features and automated learning assistance
• support via email, WhatsApp, telephone, in-app notices, and other communication channels
• optional add-ons, promotions, bonuses, rewards, upsells, and special offers

2.3 The exact features available to you depend on the Membership you purchased, the subjects and grades included in your package, your device compatibility, and any Additional Terms that apply.

2.4 We may improve, change, suspend, replace, or discontinue any part of the Services at any time, provided that we do not unlawfully remove core paid-for access without cause.

3. Acceptance and Application of These Terms

3.1 These Terms apply whenever you:

• visit our website
• create an Account
• purchase or activate a Membership
• install or use the Offline Version
• create Profiles for Children
• access AI Features
• use any iRainbow Content or support service

3.2 If you are a parent or legal guardian, you agree to these Terms for yourself and on behalf of each Child using the Services under your Account.

3.3 If you are using the Services on behalf of a school, organisation, tutoring business, aftercare, or any commercial or institutional operation, you warrant that you have authority to bind that entity. In such cases, these Terms apply unless a separate written agreement signed by iRainbow states otherwise.

4. Parents, Guardians, and Children

4.1 iRainbow may be used by Children only with the consent, involvement, and supervision of a parent or legal guardian, where required by law.

4.2 The parent or legal guardian who opens the Account is responsible for:

• the accuracy of all registration information
• all activity under the Account and linked Profiles
• ensuring that Children use the Services appropriately
• supervising the use of AI Features and learning content
• ensuring that any school reports or supporting documents submitted to us are lawful and accurate

4.3 You confirm that you are legally entitled to provide us with information relating to any Child Profile created under your Account.

4.4 You must keep login credentials secure and may not share access outside your authorised Household or approved user scope.

5. Accounts, Membership Types, and Profile Rules

5.1 You may be required to create an Account to access some or all of the Services.

5.2 You agree to provide complete, accurate, and up-to-date information and to update it when it changes.

Household Membership

5.3 A standard household Membership covers all Children in the same Household, subject to these Terms and the package purchased.

5.4 Unless iRainbow approves otherwise in writing, a standard household Membership allows up to 5 learner Profiles.

5.5 If your Household has more than 5 Children who need access, you must contact iRainbow and provide reasonable proof requested by iRainbow. If approved, iRainbow may increase the number of Profiles in its discretion and may impose additional verification steps or package conditions.

5.6 Profiles created under a household Membership must belong to Children in the same Household and may not be created for unrelated children, friends, clients, students, or third parties.

SAS Teachers Membership

5.7 If iRainbow offers a teacher or educator membership through SAS Teachers or a similar educator programme, that Membership is product-specific and does not automatically follow the standard household rule unless expressly stated at the time of sale.

5.8 A SAS Teachers Membership includes 5 learner Profiles, unless iRainbow states otherwise in writing.

5.9 If a teacher or educator wants more than 5 learner Profiles under a SAS Teachers Membership, the teacher must contact iRainbow. Additional Profiles may be made available at an additional fee and on terms communicated by iRainbow.

5.10 A SAS Teachers Membership does not automatically grant unlimited learner access, school-wide rights, or commercial usage rights unless iRainbow expressly agrees in writing.

General Account Controls

5.11 We may suspend, limit, verify, or terminate Accounts where we reasonably suspect:

• false information was provided
• Profiles were created for persons outside the authorised group
• the Account is being shared improperly
• promotions, guarantees, or usage rules are being abused
• unauthorised commercial use is taking place

6. Licence and Permitted Use

6.1 Subject to payment of the applicable Fees and compliance with these Terms, iRainbow grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services for the authorised private educational use linked to your Membership.

6.2 Unless expressly authorised in writing by iRainbow, any licence purchased through our website, app, mall sales, or other consumer sales channels is strictly for private use only within the authorised membership structure.

6.2A In addition to any learner Profile limits that apply to the Membership, certain Memberships may also be limited by the number of devices on which the Services may be used, as disclosed at the time of sale, on the Website, order form, campaign page, mall sales form, or other package communication.

6.2B Depending on the Membership type selected, a Membership may allow use on a maximum of 2 or 3 devices, or such other number of devices as iRainbow specifies at the time of purchase.

6.2C If a User requires access on more devices than the limit included in the Membership, the User may contact iRainbow to request additional device access, which may be quoted and billed separately.

6.3 You may not, and may not allow any other person to:

• copy, reproduce, republish, distribute, sell, resell, rent, lease, sublicense, or commercially exploit the Services or Content
• use the Services for a tutoring business, aftercare, school, training centre, or other institutional or commercial purpose without written permission from iRainbow
• reverse engineer, decompile, disassemble, modify, translate, or create derivative works from the software, except to the extent expressly allowed by law
• bypass technical restrictions, security controls, profile limits, access rules, or payment requirements
• scrape, harvest, automate extraction of, or systematically download Content or data from the Services
• use spiders, crawlers, bots, malicious search technology, or similar extraction tools against the Services
• deep link to the Services in a way that falsely suggests ownership, endorsement, or affiliation
• infect the Services with malware, destructive code, or any software intended to interfere with or damage the Services
• post or transmit unlawful, defamatory, abusive, hateful, obscene, threatening, infringing, or privacy-violating material through any interactive feature of the Services
• share access outside the authorised Household or approved membership scope
• use the Services in a way that interferes with or damages the platform or other users

6.4 All rights not expressly granted to you are reserved by iRainbow and its licensors.

7. School, Tutor, and Commercial Use Restrictions

7.1 Consumer packages sold online or through consumer channels are not valid for commercial, institutional, tutoring, aftercare, or school-wide use.

7.2 Tutors, schools, learning centres, aftercare programmes, NGOs, and organisations must obtain a separate written agreement or business licence from iRainbow before using the Services for multiple learners or in a commercial or institutional setting.

7.3 Unauthorised commercial use is a material breach of these Terms and may result in immediate suspension or termination without refund, together with any other remedies available to iRainbow.

8. Web Access, Offline Access, and Compatibility

8.1 The Services may be available through a web browser, supported mobile devices, desktop devices, and the Offline Version.

8.2 The Services may include, without limitation:

• offline teaching or learning syllabi and downloadable learning content
• parental and teacher monitoring functionality
• gamified teaching and learning modules
• iRainbow's proprietary tiered or levelled approach to curriculum development and teaching
• accessibility across desktop and handheld devices
• loyalty, rewards, bonus, or value-added programme features where offered by iRainbow from time to time

8.3 Some features may require internet connectivity, including:

• account login
• syncing of data
• downloading content
• updates
• AI Features
• certain reports or communications
• access to online-only content or third-party hosted resources

8.4 The Offline Version may provide limited or different functionality compared with the web-based version.

8.5 It is your responsibility to ensure that your devices, operating systems, browsers, storage space, and internet connection are compatible with the Services.

8.6 iRainbow does not guarantee that the Services will function on all devices, all operating systems, all browser versions, or in all geographic regions.

8.7 Where the Services require updates, patches, or downloads to function properly, you are responsible for completing those steps.

8.8 If a User cannot reasonably download the Offline Version through an internet connection, iRainbow may, in its discretion, provide the Services on a USB thumb drive or other physical medium for an additional fee communicated in writing.

9. AI Features and the AI Tutor

9.1 iRainbow may offer AI Features, including an AI study buddy / AI Tutor (text and voice), AI assistance, AI-generated explanations, images, summaries, reports, suggestions, and automated responses.

9.2 Free Bonus Feature. All AI Features, including the AI Tutor, are Free Bonus Features. They are provided at no additional charge, they do not form part of the paid entitlement of any Membership, and no part of any Fee is attributable to them. iRainbow may modify, limit, suspend, disable, or permanently discontinue any AI Feature, for any user or for all users, at any time and without prior notice. The limitation, suspension, or discontinuation of any AI Feature does not entitle any user to a refund, credit, compensation, or damages of any kind.

9.3 Fair Usage. All AI Features are subject to Fair Usage. AI Features are not an unlimited service and are not sold as such. Without limiting that principle, iRainbow may at any time and without notice:

• cap the number of AI messages, voice minutes, image generations, or other AI interactions per Profile, per Account, per day, per week, or per month
• throttle, queue, or delay AI responses
• reduce, change, or substitute the underlying AI models, voices, or providers
• restrict AI Features during periods of high demand or elevated cost
• suspend AI access for any Profile or Account that iRainbow reasonably considers to be using the AI Features excessively, abusively, commercially, through automation, or otherwise outside normal personal educational use

9.4 How the AI Tutor works. Depending on the feature and device, the AI Tutor may process:

• text messages typed by the learner
• live voice audio spoken by the learner, which is transmitted to and processed by our AI service providers and may be transcribed
• images submitted by the learner, such as photographs of homework or schoolwork
• contextual information about what the learner is doing in the app at the time, which may include an image or description of the learner's current app screen, provided to the AI so that its help is relevant

By allowing a Child to use the AI Tutor you consent to this processing, as further described in the Privacy Policy.

9.5 Personalisation and tutor memory. To make its help relevant, the AI Tutor may generate and retain short observations about a learner's learning (for example strengths, struggle topics, and stated interests), together with conversation history. This information is used only to personalise the learning experience and for the purposes set out in the Privacy Policy. A parent or guardian may ask iRainbow to reset a learner's tutor memory by contacting support.

9.6 No professional advice; supervision. AI Features are provided to support learning and convenience only. They do not replace a qualified teacher, tutor, psychologist, therapist, medical practitioner, or other professional. AI-generated responses may occasionally be incomplete, inaccurate, misleading, or unsuitable for a particular learner. You agree that all AI outputs must be reviewed with appropriate judgment and, where necessary, by a parent, guardian, or teacher. You must not rely solely on AI Features for high-stakes academic, medical, legal, psychological, or safety-related decisions. Parents and guardians remain responsible for supervising a Child's use of AI Features.

9.7 Monitoring. We may monitor, review, store, or use prompts, queries, voice transcriptions, submitted images, interactions, and output data associated with AI Features for service delivery, safety, child protection, quality control, troubleshooting, analytics, abuse prevention, and product improvement, as further described in our Privacy Policy and in clause 9F.

9.8 AI usage limits, message allowances, model choices, availability, and feature scope may differ between Memberships and may change at any time.

9A. Support Services, Maintenance, and Updates

9A.1 For purposes of this clause:

• Agreed Standard Hours means 09h00 to 16h30 CAT on business days
• Incident means a fault, error, or failure of the Services reportable to iRainbow and requiring support
• Off-Peak Hours means 19h00 to 06h00 on business days and all hours on non-business days
• Scheduled Maintenance means planned maintenance of the Services to support proper functionality

9A.2 iRainbow may provide telephonic, email, WhatsApp, or other support services for Incidents relating specifically to the Services only. Support does not include network access, acquiring or maintaining user telecommunications equipment, or unrelated third-party hardware or software support.

9A.3 Unless otherwise stated for a specific package, Incidents should be reported to iRainbow using the support contact details published on the Website or otherwise communicated by iRainbow.

9A.4 iRainbow shall aim to respond to a properly reported Incident within 1 business day and shall apply commercially reasonable efforts to resolve the Incident as soon as commercially reasonable. iRainbow does not guarantee fixed target resolution times because Incidents vary in nature and complexity.

9A.5 iRainbow strives to keep the Services current and functional. Due to changes in technology, curriculum, integrations, and infrastructure, iRainbow may update, rectify, patch, and release revised versions of the Services from time to time.

9A.6 iRainbow will endeavour to carry out Scheduled Maintenance during Off-Peak Hours and, where reasonably possible, will provide at least 36 hours' written notice of Scheduled Maintenance affecting primary or new features.

9A.7 If any error or mistake is found in the Services, iRainbow may update, rectify, and release corrected versions as commercially reasonable.

9B. iRainbow Create (AI Art Platform)

9B.1 What Create Is. iRainbow Create is a kid-safe AI image generation feature built into the iRainbow Education platform. It allows learners to generate AI artwork using "Creation Diamonds" that are earned by completing learning activities, assessments, and lessons on iRainbow. Creative time in Create is intentionally linked to academic progress.

9B.2 Creation Diamonds. Creation Diamonds are an in-platform virtual currency used to unlock AI image generations in Create. Diamonds:

• Have no monetary or cash value
• Cannot be purchased, transferred, sold, gifted, or exchanged for money, goods, or services outside the platform
• Cannot be refunded or redeemed for cash under any circumstances
• Are awarded at iRainbow's discretion based on learner activity
• May be adjusted, reset, expire, or removed if we detect abuse, gaming of the system, shared accounts, or technical errors
• Are tied to the learner's profile and are lost if the account is terminated or cancelled

Diamond balances, earning rates, and generation costs may change at any time without notice. Creation Diamonds are also Virtual Currency subject to clause 9E.

9B.3 Kid-Safe Content Filtering. Create uses content filtering and prompt moderation designed to prevent the generation of inappropriate, harmful, sexual, violent, hateful, or otherwise unsafe content. While we use industry-standard safety systems, no automated filter is perfect. Parents and guardians acknowledge that:

• Occasional filter failures may occur despite our best efforts
• Learners may see generated results that are unexpected, surreal, or imperfect
• Parents remain responsible for supervising their child's use of Create
• iRainbow is not liable for any offence, distress, or harm caused by generated content that slips through filters

If you encounter inappropriate content, report it immediately via the in-app report function or by contacting support.

9B.4 Prohibited Prompts and Misuse. Learners and account holders must not attempt to use Create to generate, request, or manipulate the platform into producing:

• Sexual, suggestive, or nude content of any kind
• Images of real identifiable people (including celebrities, public figures, classmates, teachers, or family) without a lawful basis
• Content depicting violence, gore, weapons used against people, self-harm, or abuse
• Hate speech, discriminatory content, or content targeting any group
• Content that infringes another party's copyright, trademark, or likeness rights
• Content designed to bypass or test the platform's safety filters
• Content that is illegal under South African law

Attempting to circumvent content filters, repeatedly submitting borderline prompts, or misusing Create may result in warnings, diamond forfeiture, suspension, or permanent termination of the account without refund.

9B.5 Ownership of Generated Artwork. Subject to these Terms and to our underlying AI providers' terms:

• Learners may download, save, and share their own generated artwork for personal, non-commercial use
• iRainbow retains a perpetual, worldwide, royalty-free licence to use, display, and reproduce any artwork generated on the platform for platform operation, moderation, safety training, marketing, and promotional purposes
• Artwork may be displayed in learner galleries, classroom showcases, or marketing materials with no further consent required beyond acceptance of these Terms
• AI-generated images cannot be claimed as original human artwork and may not be copyrightable under South African or international law
• Commercial use, resale, or commercial redistribution of generated artwork is not permitted without our written consent

9B.6 Third-Party AI Providers. Create relies on third-party AI image generation services selected by iRainbow from time to time, and iRainbow may change providers at any time. Prompts and generation metadata may be transmitted to and processed by these providers under their own terms and privacy policies. We take reasonable steps to protect learner data, but cannot guarantee the practices of third-party providers.

9B.7 Age Appropriateness. Create is designed for learners of all ages using iRainbow (Grades 1 to 12). Content filters are tuned for general child safety. Parents of younger children are encouraged to supervise use and may request that Create be disabled on specific child profiles by contacting support.

9B.8 Data and Prompt History. We may log, store, and review prompts submitted to Create (along with any generated output) for safety, moderation, abuse prevention, platform improvement, and training purposes. Prompts and generations are not considered private communications. Do not submit personal information, real names, addresses, or any sensitive information into Create prompts.

9B.9 Availability, Limits, and Changes. Create is a Free Bonus Feature and is subject to Fair Usage. We reserve the right to:

• Set and change daily, weekly, or monthly generation limits per account
• Throttle, queue, or delay generations during high usage periods
• Temporarily disable or permanently discontinue Create or any part of it
• Change how Creation Diamonds are earned or spent
• Apply additional fees or subscription tiers for premium Create features in the future

Access to Create does not form part of the core iRainbow subscription guarantee. Discontinuation of Create does not entitle any user to a refund.

9B.10 Parental Consent. By allowing a child to use iRainbow (including Create), the parent or guardian confirms that they:

• Consent to the child generating AI artwork on the platform
• Understand the nature and limitations of AI image generation
• Accept responsibility for supervising appropriate use
• Accept these Terms on behalf of the child

Parents may withdraw this consent at any time by contacting support and requesting that Create be disabled on the relevant learner profile.

9B.11 Community Features. Create includes community features: a learner may have a Create profile with a username and chosen avatar, publish artwork to shared feeds visible to other learners, follow other creators and be followed, react to posts with a curated set of positive emoji, and comment on posts using curated, pre-approved comment options. Free-text private messaging between learners is not offered. iRainbow may moderate, hide, or remove any post, comment, reaction, username, or profile at any time, and may restrict or disable community features for any learner or for all learners at any time without notice. Community features are Free Bonus Features and are subject to Fair Usage.

9B.12 Share Links. A learner or parent may create a share link for a piece of artwork. Anyone who has the link can view the shared artwork without logging in. You are responsible for where a share link is sent. iRainbow may disable any share link at any time.

9C. Rewards Club (Third-Party Voucher Rewards)

9C.1 What it is. The Rewards Club is an optional engagement programme under which an eligible learner may earn a Reward Voucher (currently a Takealot voucher of an advertised Rand value) by reaching published milestones of sustained learning activity over an extended period.

9C.2 Free Bonus Feature; no purchase. The Rewards Club is a Free Bonus Feature. It is provided free of charge, it is not sold, no Fee or part of any Fee is charged for it or attributable to it, and it does not form part of the paid entitlement of any Membership. No purchase is required to participate beyond holding an active Membership.

9C.3 Change and discontinuation at any time. iRainbow may, at any time, in its sole discretion and without prior notice:

• change milestone requirements, voucher values, voucher brands, or programme rules
• limit the number of learners, claims, or vouchers in the programme
• suspend the programme
• permanently discontinue the programme

If the programme is discontinued: (a) all further earning stops immediately; (b) milestone progress has no value and lapses; and (c) claims that have not yet been verified and issued lapse, unless iRainbow elects in writing to honour a specific claim. No change, suspension, or discontinuation of the Rewards Club entitles any user to a refund, credit, compensation, or damages of any kind.

9C.4 Eligibility. A learner Profile is eligible only if, at the time of both earning and issue:

• the Profile belongs to an Account in good standing with all Fees paid
• the Profile is enrolled in the Rewards Club (enrolment may be automatic for eligible experiences, and iRainbow may remove any Profile from the programme at any time)
• the Account and Profile comply with these Terms
• the learner is a genuine individual learner using the Services for personal educational use

One Reward Voucher may be earned per milestone per learner Profile, ever. Milestones are not repeatable, not transferable between Profiles, and not retrospective.

9C.5 How progress is measured. Milestones are based on measures such as "active days" (days on which the learner meets the daily activity goal published in the app) and length of membership, measured from the programme launch date or the Profile's creation date, whichever is later. The definitions, thresholds, and measurement rules are those applied by iRainbow's systems from time to time. iRainbow's system records are final and decisive for all Rewards Club purposes, absent manifest error. Activity that iRainbow's systems did not record (for example due to offline use, device failure, connectivity problems, or use outside the measured surfaces) does not count, and iRainbow has no obligation to reconstruct or credit unrecorded activity.

9C.6 Verification and issue. Every milestone claim is subject to manual verification by iRainbow before any voucher is issued. iRainbow may request reasonable information to verify the Account, Household, learner identity, and genuine usage. Reward Vouchers are issued electronically to the email address of the parent or guardian Account holder. iRainbow will aim to issue verified vouchers within a reasonable time, but does not commit to any fixed issue timeframe. iRainbow's obligations in respect of a voucher are fully discharged on sending the voucher code to the Account holder's email address on record.

9C.7 Abuse. iRainbow may refuse, withhold, void, or reverse any milestone, claim, or voucher where it reasonably suspects: automation, scripting, or bot activity; account or Profile sharing; Profiles created for ineligible persons; artificial, fraudulent, or manipulated activity; multiple accounts; or any breach of these Terms. iRainbow may also remove a Profile or Account from the Rewards Club entirely on these grounds.

9C.8 Nature of vouchers. Reward Vouchers:

• are third-party vouchers subject to the issuing retailer's own terms, expiry rules, and redemption conditions
• have no cash alternative and are not redeemable, refundable, or exchangeable through iRainbow
• may not be sold or transferred for value
• are the only benefit of the Rewards Club

Takealot (and any other voucher retailer) is not a sponsor, partner, promoter, or affiliate of iRainbow or of the Rewards Club, has no involvement in the programme, and has no liability to any user in connection with it. Once a voucher code has been delivered, iRainbow is not responsible for its loss, theft, misuse, expiry, or non-redemption.

9C.9 Termination and cancellation. If the relevant Membership is cancelled, lapses, or is terminated, or if the learner Profile is deleted or removed from the programme, all Rewards Club progress and any unissued claims lapse immediately without compensation.

9C.10 Liability. To the fullest extent permitted by law, iRainbow's total aggregate liability to any user in connection with the Rewards Club is limited to the face value of Reward Vouchers that were earned, verified, and approved for that user's Account but not issued.

9C.11 The Rewards Club is not a lottery, game of chance, or promotional competition; vouchers are earned solely through the learner's own sustained activity.

9D. Leaderboards and Term Champion Prizes

9D.1 The Services may include Leaderboards on which a learner's nickname, chosen avatar or profile image, and progress measures (such as stars) are displayed to other learners, typically within the same grade. A parent or guardian may opt a learner out of appearing on Leaderboards in the learner's settings or by contacting support.

9D.2 iRainbow may run periodic leaderboard competitions (for example, per school term) in which top-ranked learners receive in-app prizes such as Virtual Currency, badges, and certificates. Leaderboard prizes are Free Bonus Features, are in-app only, have no monetary value, and are not exchangeable for money, goods, or vouchers.

9D.3 Competition results are determined by iRainbow's system records at the time iRainbow closes the relevant period, and are final. Activity synced or recorded after results are closed does not change results. Where learners are tied at a prize boundary, iRainbow may extend the prize to tied learners or apply a published tie-break, in its discretion.

9D.4 iRainbow may disqualify any learner from a Leaderboard or competition, and void any prize, where it reasonably suspects manipulation, automation, or any breach of these Terms. iRainbow may change, suspend, or discontinue Leaderboards or any competition at any time without notice or compensation.

9E. Virtual Currency and Virtual Items

9E.1 The Services include Virtual Currency (including Stars, Creation Diamonds, and Coins) and Virtual Items (including avatar cosmetics, badges, trophies, certificates, and streak items). These exist only inside the Services.

9E.2 Virtual Currency and Virtual Items:

• have no monetary or cash value
• cannot be purchased for money, sold, transferred, gifted, or exchanged for money, goods, or services outside the platform
• cannot be refunded or redeemed for cash under any circumstances
• are licensed, not owned, and remain the property of iRainbow
• are lost, without compensation, when the relevant Profile or Account is deleted, cancelled, or terminated

9E.3 iRainbow may at any time and without notice: change earning rates, prices, exchange formulas, and catalogues; recalculate, adjust, reset, or expire balances (including where balances arise from error, abuse, or account sharing); and add, change, or remove Virtual Currency types or Virtual Items. Because certain balances are calculated from a learner's activity by formula, a change to the formula may change a displayed balance; no such change entitles any user to compensation.

9E.4 Clause 9B continues to apply to Creation Diamonds; if there is any conflict, this clause 9E prevails for the general nature of Virtual Currency.

9F. Wellbeing Check-Ins and Safety Monitoring

9F.1 The Services may invite a learner to answer a short optional daily mood check-in (for example, "How do you feel today?"). Responses are stored with the learner Profile and used to adapt the tone of the AI Tutor and for the parent notifications described below.

9F.2 If check-in responses show a persistent pattern of low mood, iRainbow may notify the parent or guardian on the Account by email or another channel. This is an automated, informational feature only.

9F.3 Messages sent to the AI Tutor (including voice transcriptions) are automatically screened for signals of serious distress or risk (for example self-harm, abuse, or threats). Where such a signal is detected, the message and related context may be reviewed by iRainbow's team, and iRainbow may in its discretion notify the parent or guardian and, where required by law, an appropriate authority.

9F.4 Important limits. These features are best-effort safety measures only. iRainbow is not a medical, psychological, counselling, crisis, or emergency service, does not monitor learners in real time, does not guarantee that any signal will be detected or acted on, and assumes no duty of care beyond the obligations imposed by law. Parents and guardians remain solely responsible for their Child's supervision, safety, and wellbeing. If a child is in danger or crisis, contact the relevant emergency services or a crisis support service immediately.

9F.5 iRainbow may change, suspend, or discontinue these features at any time. Their presence or absence does not create any liability for iRainbow, to the fullest extent permitted by law.

9G. Sharing Features

9G.1 The Services allow certain content to be shared outside a learner's Account, including certificate share pages, artwork share links, and shared word lists via share codes. Anyone who has a share link or share code can view the shared content without logging in.

9G.2 The person who creates or sends a share link or code is responsible for where it is sent. Shared certificates and artwork may display the learner's nickname or first name as it appears on the certificate or profile. iRainbow may disable any share link or code, or the sharing feature itself, at any time.

10. Educational Disclaimer and Outcomes

10.1 iRainbow provides educational tools, content, and support resources. We do not act as a school, examination body, or formal academic institution.

10.2 The Services are intended to support learning, practice, revision, and parental involvement, but academic results depend on many factors outside our control, including attendance, effort, school quality, home support, baseline ability, and external circumstances.

10.3 Except for the specific Success Guarantee in clause 15 and the 90-Day Grade Improvement Guarantee in clause 15A where offered, iRainbow does not warrant or guarantee any specific academic result, mark, percentage, ranking, or admission outcome.

10.4 You are responsible for ensuring that the Services are suitable for your Child's or learner's educational needs and circumstances.

11. Fees, Plans, and Package Types

11.1 iRainbow may offer different package types, including monthly subscriptions, annual subscriptions, per-learner subscriptions, once-off packages, lifetime packages, promotional offers, bundled offers, upgrades, downgrades, add-ons, and upsells.

11.2 The Fees, billing cycle, included features, and package duration for your Membership will be the amount and structure shown at checkout, on your quotation, order form, invoice, campaign page, mall sales form, educator sign-up page, or other written communication from iRainbow.

11.3 If there is a conflict between these Terms and a package-specific order form or written quotation issued by iRainbow, the package-specific order form or quotation will prevail for the commercial terms of that purchase only.

11.4 Unless expressly stated otherwise, all Fees are payable in South African Rand and may include VAT where applicable.

11.5 You authorise iRainbow and its payment partners to process payments using the payment method selected by you.

11.6 You remain responsible for any third-party bank charges, card charges, data charges, device charges, or messaging charges associated with your use of the Services.

11.7 iRainbow may make transaction records, invoices, receipts, order summaries, or related payment documentation available to you through your Account, by email, or by another reasonable method.

11.8 If you reverse, charge back, or instruct your bank or payment provider to return any payment made to iRainbow without lawful grounds, or if the payment details you provided are invalid and cause penalties or fees to be charged to iRainbow, you remain liable for those penalties, fees, and outstanding amounts.

11.9 If Fees are stated in a currency different from the currency used by you, you bear the risk of exchange-rate fluctuations, banking levies, and currency conversion charges.

12. Monthly and Annual Subscriptions

12.1 Monthly and annual subscriptions are recurring memberships that continue until cancelled in accordance with these Terms, unless the product page, order form, or campaign terms clearly state otherwise.

12.2 By purchasing a recurring Membership, you authorise recurring charges on the applicable billing date.

12.3 Your billing date will usually be linked to the date your subscription started, unless iRainbow agrees to change it.

12.4 Subscription fees may change from time to time. Any material pricing change for an ongoing recurring subscription will be communicated before the new price takes effect, unless the change is required immediately by law, tax, payment provider rules, or correction of a pricing error.

12.5 Promotional prices, coupons, discounts, or introductory offers apply only for the period stated in the relevant offer and will then revert to the standard price unless expressly stated otherwise.

12.6 If a recurring payment fails, iRainbow may retry the payment, pause access, restrict features, or cancel the subscription.

12.7 We may require you to update your payment details if your stored payment method expires or fails.

12A. Per-Learner Subscriptions

12A.1 Some Memberships are billed per enrolled learner ("Per-Learner Subscriptions"). The price per learner, the billing interval, and any multi-learner discount are those shown at checkout or in your Account. Multi-learner discounts are applied automatically by the platform's pricing rules and may be changed prospectively at any time.

12A.2 Adding a learner increases the recurring charge from the date the learner is added or the next billing date, as shown at checkout or in your Account. Removing a learner stops future charges for that learner from the next billing date; amounts already billed are not refunded except where required by law. Removing or re-adding learners may change which discount tier applies to the remaining learners.

12A.3 Where a specific learner's fee is unpaid, iRainbow may suspend or restrict access for that learner's Profile while leaving the parent Account and any paid learners unaffected.

13. Lifetime Packages, Online Video Library, and Once-Off Packages

13.1 iRainbow may continue to offer Lifetime Packages or other once-off packages through malls, agents, online campaigns, or other approved channels.

13.2 A Lifetime Package grants access to the core iRainbow software for an indefinite period, subject always to:

• these Terms
• the original package description or order form
• continued technical supportability of the relevant software environment
• any product-specific limitations disclosed at the time of sale

13.3 Unless expressly stated otherwise in writing at the time of purchase, Lifetime Packages are:

• for private use only
• non-transferable
• not refundable except where required by law or under an approved Success Guarantee claim
• limited to the authorised profile rules in these Terms

13.4 The Online Video Library is an optional add-on feature and may be provided through a third-party service. It is not part of iRainbow's core software offering. While iRainbow may strive to maintain access to this content, iRainbow does not guarantee the indefinite availability of the Online Video Library, as it may be affected by third-party terms, service changes, commercial changes, or discontinuation.

13.5 Unless expressly stated otherwise in writing at the time of purchase, Lifetime Packages include 24 months from activation of:

• software updates and curriculum upgrades
• technical support
• access to the Online Video Library where included in that package
• access to rewards, bonuses, and special offers made available to that package during the included support period

13.6 Access to the Online Video Library, updates, maintenance-dependent services, and other online-only features requires an internet connection.

13.7 After the included 24-month period ends:

• the User may continue using the last supported version of the software then available to them at no additional licence cost
• continued access to new updates, support, the Online Video Library, and other maintenance-linked benefits may require a maintenance or subscription plan

13.8 Unless iRainbow agrees otherwise in writing, the current maintenance plan pricing after the 24-month included period is:

• R49.00 per month, or
• R499.00 per year

13.9 iRainbow may adjust the maintenance plan fees from time to time on at least 30 days' notice.

13.10 If the User cancels a maintenance plan:

• the User will retain access to the current version of the software already available to them
• the User will lose access to future updates, the Online Video Library, technical support, and other value-added maintenance benefits from the effective date of cancellation

13.11 iRainbow may migrate, replace, retire, or modernise old software environments over time. Where a legacy platform, device environment, or software version is no longer reasonably supportable, iRainbow may offer a replacement path, upgrade option, migration option, or maintenance plan in its discretion.

14. Cancellations, No-Refund Policy, and Statutory Rights

14.1 Because the Services are digital products and access may be activated immediately, all purchases are generally final.

14.2 No refunds will be given, except:

• where a refund is required by Applicable Law
• where a valid refund is due under the Success Guarantee in clause 15 or the 90-Day Grade Improvement Guarantee in clause 15A where offered
• where iRainbow expressly agrees to a refund in writing

14.3 If you cancel a recurring subscription, the cancellation will stop future recurring billings only. You will retain access until the end of the paid billing period, unless access is suspended or terminated earlier for breach.

14.4 Cancellation of a recurring subscription does not entitle you to a refund for amounts already billed, except where required by law or these Terms.

14.5 You acknowledge that once a digital product has been activated, installed, downloaded, accessed, or materially used, iRainbow may have fully or partially rendered the relevant digital service.

14.6 Nothing in these Terms excludes or limits any right that you may have under Applicable Law which cannot lawfully be excluded or limited.

15. Success Guarantee and Money-Back Guarantee

15.1 iRainbow offers a conditional money-back Success Guarantee for eligible customers who do not see measurable academic improvement after qualifying use of the Services.

15.2 To qualify for the Success Guarantee, the Child must:

• use iRainbow for at least 15 minutes per day
• on at least 5 days per week
• for the duration of a full school term
• in the relevant supported subject areas

15.3 The Success Guarantee applies only to the subjects supported by iRainbow in the relevant package purchased.

15.4 To submit a claim under the Success Guarantee, the parent or legal guardian must send a written request to admin@irainbow.co.za within 30 calendar days after the end of the school term relied on for the claim.

15.5 The claim must include sufficient proof reasonably required by iRainbow, which may include:

• system usage data, activity logs, or usage reports showing that the required minimum usage was met
• the Child's school report from the term before consistent use of iRainbow
• the Child's school report from the term after the qualifying period of use
• confirmation of the grades and subjects used
• any additional documents or information reasonably requested by iRainbow to verify the claim

15.6 The Success Guarantee does not apply where:

• the required minimum usage has not been met
• the evidence submitted is incomplete, inaccurate, misleading, or fraudulent
• the Child was not using the Services in the supported subject areas
• the Account or Profiles were being used in breach of these Terms
• the lack of improvement is reasonably attributable primarily to factors outside the scope of the Services

15.7 iRainbow will assess each claim reasonably and in good faith using the information provided and any internal usage data available to us.

15.8 If the claim is approved, iRainbow will process the applicable refund within 30 calendar days to the original payment method where reasonably possible, or by another method determined by iRainbow if necessary.

15.9 The Success Guarantee and, where offered, the 90-Day Grade Improvement Guarantee in clause 15A are the only contractual performance-based refund mechanisms offered by iRainbow unless we expressly state otherwise in writing.

15A. 90-Day Grade Improvement Guarantee (Where Offered)

15A.1 Where a campaign, checkout page, or package expressly offers the "90-Day Grade Improvement Guarantee", this clause applies to that purchase and prevails over clause 15 for that purchase only.

15A.2 Qualifying use. The guarantee applies only where the relevant learner has, for a continuous period of at least 90 days starting on first activation:

• used the Services for at least 15 minutes per day on at least 5 days per week, as recorded by iRainbow's systems
• used the Services in the relevant supported subject areas

iRainbow's system usage records are decisive.

15A.3 Claims. A claim must be sent by the parent or legal guardian to admin@irainbow.co.za within 30 calendar days after the end of the 90-day period, and must include the learner's school results from before the period and the most recent school results after or during the period, in the supported subjects, together with any further information iRainbow reasonably requests.

15A.4 Refund. If the qualifying use was met and the learner's school marks in the supported subjects did not improve, iRainbow will refund the subscription fees actually paid for that learner for the 90-day period, to the original payment method where reasonably possible, within 30 calendar days of approving the claim.

15A.5 The exclusions in clause 15.6 apply equally to this guarantee. One claim may be made per learner.

16. Promotions, Vouchers, Bonuses, and Upsells

16.1 iRainbow may offer promotional codes, introductory pricing, vouchers, free bonuses, workbook store vouchers, limited-time offers, upsells, bundle deals, and referral promotion programmes.

16.2 Promotions apply only on the specific terms stated in the relevant campaign, checkout page, order form, voucher communication, referral programme terms, or Additional Terms.

16.3 Promotions:

• may be limited by date, product, package, or user type
• may not be combined unless expressly stated
• may be withdrawn, corrected, or refused in cases of error, suspected abuse, or fraud

16.4 Free bonuses, vouchers, or add-on entitlements may be delivered after purchase and may be subject to activation rules, expiry dates, or separate terms.

16.5 An upsell, add-on, or bonus product may have its own billing structure or renewal terms if clearly disclosed at the point of acceptance.

16.6 Teacher and educator offers made through SAS Teachers or similar programmes may have their own pricing, profile limits, access rules, and renewal terms as disclosed at the point of sign-up or in the applicable Additional Terms.

17. Free Trials and Trial Access

17.1 iRainbow may offer free trials, pilot access, demos, educator trials, or other temporary access programmes from time to time.

17.2 Trial offers may be subject to hidden URLs, invitation-only access, lead capture requirements, verification processes, device checks, grade restrictions, or one-trial-per-user limitations.

17.3 Unless expressly stated otherwise, trial access:

• is temporary
• may be restricted in functionality
• may expire automatically
• may be limited to one trial per person, Household, phone number, email address, or device

17.4 We may suspend or refuse trial access where we reasonably suspect duplicate trials, abuse, or false information.

17.5 Where a trial requires a payment method at signup, you authorise iRainbow to charge the first subscription fee automatically when the trial ends, unless you cancel before the end of the trial. The trial length, the first billing date, and the amount are shown at checkout. You can cancel at any time before the trial ends from the billing section of your Account, in which case nothing is charged.

18. Intellectual Property

18.1 The Services and all Content are owned by or licensed to iRainbow and are protected by copyright, trade mark, software, database, and other intellectual property laws.

18.2 Except as expressly permitted in these Terms, you may not copy, reproduce, adapt, distribute, publish, transmit, display, sell, exploit, or create derivative works from any Content.

18.3 Any feedback, suggestions, ideas, improvement requests, or comments you provide to iRainbow may be used by iRainbow without restriction or compensation to you.

18.4 Nothing in these Terms transfers ownership of any intellectual property rights to you.

19. User Content and Submitted Material

19.1 Where you upload, send, submit, or share any text, messages, files, prompts, school reports, screenshots, assignments, photographs, or other material through the Services or support channels, you warrant that you have the right to do so.

19.2 You grant iRainbow a non-exclusive, worldwide, royalty-free licence to use, host, copy, process, transmit, and store that material only to the extent necessary to provide, maintain, support, secure, improve, or administer the Services and to comply with legal obligations.

19.3 You must not submit any unlawful, abusive, defamatory, infringing, harmful, or malicious material.

20. Privacy and Personal Information

20.1 We process personal information in accordance with our Privacy Policy and Applicable Law.

20.2 By using the Services, you consent to the processing of your personal information and the personal information of any Child for whom you are authorised to act, to the extent necessary for account administration, service delivery, support, billing, reporting, AI Features, analytics, security, fraud prevention, and product improvement, all as more fully described in the Privacy Policy.

20.3 You acknowledge that some data may be processed by Third-Party Services, including payment processors, hosting providers, analytics providers, communication tools, and AI service providers, subject to appropriate contractual or legal safeguards where required.

20.4 You are responsible for obtaining any consents required from any Child or other person whose data you provide to us.

21. Communications

21.1 You agree that iRainbow may contact you regarding the Services by email, telephone, SMS, WhatsApp, in-app message, push notification, or other electronic means using the contact details you provide.

21.2 These communications may include:

• onboarding messages
• account notices
• billing notices
• renewal notices
• technical or service alerts
• support messages
• educational usage reminders
• learner engagement notifications and reminders delivered to the learner's device where notifications are enabled
• promotional communications and direct marketing where permitted by law or where you have consented

21.3 By using the Services and providing your contact details, you acknowledge that iRainbow may use your personal contact information for electronic communications relating to the Services and, where permitted by law, direct marketing. You may opt out of direct marketing at any time.

21.4 It is your responsibility to ensure that your contact details remain accurate and up to date.

22. Service Availability, Maintenance, and Support

22.1 While we aim to keep the Services available and functioning properly, we do not guarantee uninterrupted, error-free, or always-available access.

22.2 The Services may be unavailable or limited from time to time due to maintenance, updates, internet outages, power interruptions, third-party failures, security incidents, force majeure events, platform migrations, or technical problems.

22.3 We may perform maintenance, updates, patches, or emergency interventions without notice where reasonably necessary.

22.4 Support response times, channels, and scope may vary depending on the package purchased and operational capacity.

22.5 If a material change to the Services will reduce functionality available to a User, iRainbow will aim to provide at least 30 days' notice before the change takes effect, unless prior notice is not reasonably possible in the circumstances. This clause does not apply to Free Bonus Features, which may be changed, limited, suspended, or discontinued at any time as set out in these Terms.

23. Suspension and Termination

23.1 iRainbow may suspend, restrict, or terminate access to the Services immediately if:

• you breach these Terms
• Fees remain unpaid after due demand or repeated failed billing
• we reasonably suspect fraud, abuse, unlawful conduct, or misuse
• we are required to do so by law or a regulator
• continuing to provide access would create material technical, security, legal, or reputational risk
• the Account has been inactive for more than 1 year
• you use the Services for commercial reasons without iRainbow's consent

23.2 We may also suspend access while investigating suspected abuse or while verifying profile, Household, payment, guarantee, or consent information.

23.3 On termination or suspension:

• your licence ends to the extent stated by us
• we may disable access to the Account or selected features
• you remain liable for any Fees already due
• you must immediately cease all use of the Services
• you must make reasonable efforts to delete all parts of the Services held by you in any format whatsoever, unless retention is required by law
• all Virtual Currency, Virtual Items, Rewards Club progress, and unissued claims lapse without compensation
• clauses which by nature should survive termination will continue to apply

24. Warranties and Disclaimers

24.1 To the maximum extent permitted by law, the Services are provided "as is" and "as available".

24.2 iRainbow does not warrant that:

• the Services will meet every expectation or requirement
• every item of Content will be error-free or complete
• every device will support the Services
• the Services will always be uninterrupted, secure, or available
• AI outputs will always be correct or suitable

24.3 You use the Services and rely on Content and AI Features at your own risk, subject always to any non-excludable rights you have under law and the specific guarantees in clauses 15 and 15A.

25. Limitation of Liability

25.1 To the fullest extent permitted by law, iRainbow and its directors, employees, agents, contractors, licensors, and partners will not be liable for any indirect, incidental, special, consequential, punitive, or pure economic loss arising from or related to the Services.

25.2 To the fullest extent permitted by law, iRainbow will not be liable for loss of profits, loss of data, loss of goodwill, interruption of learning time, loss caused by internet failure, device failure, school decisions, examination outcomes, third-party platform failures, or reliance on AI outputs.

25.3 To the fullest extent permitted by law, iRainbow's total aggregate liability for any claim arising out of or in connection with the Services will not exceed the total Fees actually paid by you to iRainbow for the relevant Membership during the 12 months preceding the event giving rise to the claim.

25.4 Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded or limited under Applicable Law.

26. Indemnity

26.1 You indemnify and hold harmless iRainbow and its directors, employees, agents, contractors, and partners from and against any claim, loss, damage, cost, or expense arising from:

• your breach of these Terms
• your unlawful or improper use of the Services
• any data, material, or document you submit without authority
• your use of the Services for unauthorised commercial purposes
• your infringement of any third-party rights

26.2 This indemnity applies to the fullest extent permitted by law.

27. Third-Party Services and Links

27.1 The Services may integrate with or rely on Third-Party Services.

27.2 We do not control all Third-Party Services and are not responsible for their acts, omissions, content, uptime, privacy practices, or performance.

27.3 Your use of third-party websites, payment platforms, app stores, communication platforms, or linked services may be subject to their own terms and privacy policies.

27.4 The Services may be available through mobile applications distributed via the Apple App Store and Google Play. Apple and Google are not parties to these Terms and have no obligations to you in respect of the Services. App functionality may differ from the web version, and purchases are not available in some app versions. You consent to the app downloading and applying updates, including over-the-air content and software updates, to keep the app current.

27A. Force Majeure

27A.1 Except for the obligation to pay monies due and owing, neither party shall be liable for any failure or delay in performance caused by events beyond its reasonable control, including severe weather, fire, flood, lightning, explosion, war, civil disorder, labour dispute, acts or omissions of service providers for whom it is not legally responsible, governmental action, telecommunications failure, internet service failure, or power interruption.

27B. Arbitration

27B.1 Any dispute arising out of or pursuant to these Terms, other than where urgent or interim relief is sought from a court of competent jurisdiction, shall be submitted to arbitration in South Africa.

27B.2 The parties shall attempt to appoint an arbitrator jointly within 14 calendar days of a written demand for arbitration, failing which either party may approach the Arbitration Foundation of South Africa (AFSA) to recommend or appoint an arbitrator.

27B.3 Unless otherwise agreed, the arbitration shall be conducted in accordance with the commercial arbitration rules of AFSA then in force.

27B.4 The arbitration shall be held in Johannesburg and, unless otherwise required by law or the arbitrator, shall be private.

27B.5 The arbitrator's decision shall be final and binding, subject to any rights of review or challenge that cannot lawfully be excluded.

27B.6 This clause is severable from the rest of these Terms and shall remain effective even if these Terms terminate.

28. Complaints and Support

28.1 If you have a complaint, billing issue, support request, or guarantee claim, you should contact iRainbow using the contact details published on our website.

28.2 We may request additional information from you to verify identity, ownership of the Account, payment details, or claim details before assisting you.

29. Changes to These Terms

29.1 iRainbow may update these Terms from time to time.

29.2 If we make a material change, we may notify you by email, website notice, in-app notice, or another appropriate communication method.

29.3 The updated Terms will take effect from the date stated at the top of the document, unless a later effective date is specified.

29.4 Your continued use of the Services after the updated Terms take effect means you accept the updated Terms.

30. General

30.1 Entire agreement
These Terms, together with the Privacy Policy and any applicable Additional Terms, constitute the entire agreement between you and iRainbow regarding the Services, unless a separate written agreement signed by iRainbow applies.

30.2 Conflict
If there is a conflict between these Terms and any Additional Terms or package-specific written terms, the following order will apply unless expressly stated otherwise:

1. a separate written agreement signed by iRainbow
2. package-specific order form, quotation, or promotional terms for the relevant purchase
3. these Terms
4. the Privacy Policy

30.3 Confidentiality
Neither party shall disclose the other party's confidential information to any third party without prior written approval, unless disclosure is required by law or reasonably necessary to perform obligations under these Terms.

30.4 Good faith
The parties shall in their dealings with each other act in good faith.

30.5 Relationship between the parties
Nothing in these Terms creates a partnership, agency, joint venture, employment, or representative relationship between the parties, and neither party may bind the other.

30.6 No representation
To the fullest extent permitted by law, no party shall be bound by any express, implied, or tacit term, representation, warranty, promise, or the like not recorded in these Terms or in a written agreement signed by the party to be bound.

30.7 Breach and remedy
If either party breaches a material provision of these Terms and fails to remedy that breach within 14 calendar days after receiving written notice requiring it to do so, the aggrieved party may, without prejudice to any other remedy available at law or under these Terms, cancel these Terms or claim specific performance.

30.8 Waiver
Any failure by iRainbow to enforce a right is not a waiver of that right.

30.9 Severability
If any provision is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

30.10 Assignment
You may not assign or transfer your rights or obligations under these Terms without iRainbow's prior written consent. iRainbow may assign or transfer its rights and obligations to a successor, affiliate, purchaser, or group company.

30.11 Governing law
These Terms are governed by the laws of the Republic of South Africa.

30.12 Jurisdiction
Subject to any mandatory rights you may have under Applicable Law and clause 27B, the parties consent to the jurisdiction of the competent courts of South Africa.

30.13 Electronic communications and records
You agree that agreements, notices, disclosures, and communications sent electronically satisfy any legal requirement that such communications be in writing.

30.14 Formal notices
iRainbow chooses H. Santos Building, 30 Arena Cl, Bruma, Johannesburg, 2026 and admin@irainbow.co.za as its addresses for formal notices and legal process connected with these Terms. You choose the email address recorded on your Account as your address for service of formal notices and legal process, which may be changed by written notice to iRainbow. Unless the law requires another method, notice by email shall be sufficient and shall be deemed received on the day of sending.

31. Contact Details

If you need help, want to report abuse, want to request more profiles, or want to submit a guarantee claim, contact:

iRainbow Education
Ecigus Proprietary Limited
H. Santos Building, 30 Arena Cl, Bruma, Johannesburg, 2026, South Africa
Postal address: Postnet Suite 246, Private Bag X10010, Edenvale, 1610
Email: admin@irainbow.co.za

Last updated: 28 July 2026